What we do
You tell us where you are going and when. We quote a fare for the whole journey, and that is the fare — it does not move because of the hour, the weather or how long the road took.
Every trip is with a driver. There is nothing to self-drive here and no deposit to leave.
Where we run
84 routes have a fixed, published price, out of 10 pickup cities in 5 states — Rajasthan, Delhi, Uttar Pradesh, Chandigarh, Uttarakhand. One-way fares on them run from ₹1,630 to ₹9,920:
Other journeys are quoted on distance when you ask for them. The full route list has the prices.
The fleet
8 vehicle types, from a hatchback for two people to a tempo traveller for a group. The larger vehicles run on round trips only, and that is said plainly on their pages rather than discovered at the last step of a booking.
How a booking works
You choose the route and the time, and every vehicle on that route is shown with its fare before you are asked for anything. You pick one and give a mobile number — that is all, no code and no password. To see your trips later, sign in with the same number and a one-time code.
On this website you book with a small advance paid online — ₹500, or 20% of the fare above ₹2,500 — and pay the rest to the driver at the end of the trip, or pay more, up to the whole fare, when you book. Cancelling before the trip starts keeps at most that minimum advance; anything above it is refunded. The cancellation terms set it out in full.
What is in a fare, and what is not
In it: the vehicle, the driver and the fuel, with 5% GST added on top. On a one-way trip between our listed cities the road's toll is added to the bill. Not in it: parking and state entry tax — and on a round trip, toll — which belong to the road rather than to us and are paid as they arise, and a night allowance where a trip runs past 10 pm. Each of those is listed on the route page before you book, so none of them is a surprise at the end.
How the price is decided
Fares come from one place — the same system the driver app uses. That is deliberate: it is the reason the number on this website and the number in the app cannot disagree.
Tolls, parking and state tax are separate, because they belong to the road rather than to us — a one-way trip's toll as its own line on the bill, the rest paid on the road. They are listed on each route page before you book.
How drivers are checked
Before a driver can take a booking, they upload their Aadhaar card (both sides), driving licence, the vehicle’s registration certificate and a selfie. Someone at Hello My Cab checks each document, and the driver is approved only when every one has passed. Until then the app will not let them accept a trip.
Customers rate the driver after every trip, and a driver can be suspended from the platform. The driver’s name and a number to reach them are sent to you before the trip, so you know who is coming.
Support
A person answers the phone every day, around the clock, for the length of the journey.
The app
The same bookings are in the Hello My Cab app on Google Play. Sign in with the same mobile number and a trip booked here is there too.
Talk to us
+91 96671 11921, or see contact.