Cancelling a cash booking
If you chose to pay the driver in cash, no money has reached us, so there is nothing to charge and nothing to refund. Cancel it and that is the end of it.
Cancelling an online booking
When you book online you pay an advance of 15% of the fare. The rest is paid at the end of the trip.
If you cancel, the cancellation fee is that same 15% — and it is never more than what you actually paid. Anything paid beyond it comes back to you.
So for a ₹10,000 trip you would have paid ₹1,500 as the advance. Cancel, and the ₹1,500 is kept as the cancellation fee. Nothing further is charged.
Until when you can cancel
A booking can be cancelled any time before the trip starts. Once the driver has begun the journey the booking is in progress and can no longer be cancelled from the app or this site.
If something has gone wrong after that point, call us on +91 96671 11921 — it is handled by a person, not by a form.
How a refund reaches you
Refunds are sent back through the same payment method you used, by our payment provider. We do not refund to a different card, account or wallet than the one the money came from.
If we cancel
If we cannot provide the vehicle you booked, you are not charged a cancellation fee. Anything you have paid is returned in full.
Questions
Call +91 96671 11921, or see the terms for the rest of the conditions.