Cancellation and refund

A booking made here is paid for online when you book: at least ₹500, or 20% of the fare when the fare is above ₹2,500 — the minimum advance — or more, up to the whole fare, if you choose.

If you cancel, the cancellation fee is that minimum advance, and it is never more than what you actually paid. Anything you paid above it comes back to you.

So for a ₹4,500 trip the minimum advance is ₹900. If you paid ₹2,000 when you booked and then cancel, ₹900 is kept as the cancellation fee and ₹1,100 is refunded. For a ₹2,000 trip the minimum is ₹500, and that is what is kept.

In the Hello My Cab app you can still pay the driver in cash at the end of the trip. A cash booking has sent us no money, so cancelling it costs nothing.

An app booking paid online pays an advance of 15% of the fare. If you cancel, that 15% is the cancellation fee — never more than you paid — and anything paid beyond it comes back to you. For a ₹10,000 trip that is ₹1,500.

A booking can be cancelled any time before the trip starts. Once the driver has begun the journey the booking is in progress and can no longer be cancelled from the app or this site.

If something has gone wrong after that point, call us on +91 96671 11921 — it is handled by a person, not by a form.

Refunds are sent back through the same payment method you used, by our payment provider. We do not refund to a different card, account or wallet than the one the money came from.

If we cannot provide the vehicle you booked, you are not charged a cancellation fee. Anything you have paid is returned in full.

Call +91 96671 11921, or see the terms for the rest of the conditions.