Who we are
Hello My Cab arranges outstation and local cab trips with a driver. When you book, the agreement is between you and us for that trip.
The fare we quote
The fare shown when you book is the fare for the trip. It is fixed at the moment you book and does not rise afterwards — there is no surge, and it is not recalculated when the driver arrives.
A quote is held for a limited time while you complete the booking. If it runs out, the price is worked out again and you are told before anything is charged.
What the fare covers, and what it does not
The fare covers the vehicle, the fuel and the driver.
Tolls, parking and state entry tax are charged separately, because they depend on the road you take. A night charge applies when the trip runs through the night, and an airport surcharge applies on routes that begin or end at an airport. Each of these is listed on the route page before you book.
Paying
You can pay the driver in cash at the end of the trip, or pay a 15% advance online when booking and the rest at the end.
Cancelling
A booking can be cancelled at any point before the trip starts. A cash booking costs nothing to cancel. An online booking keeps the advance as the cancellation fee, and never more than you paid. The full rule is on the cancellation page.
What we ask of you
- A pickup address the driver can actually find, and a number they can reach.
- Nothing illegal carried in the vehicle, and no damage to it beyond ordinary use.
- Passengers within the seating the vehicle is booked for.
Things outside anyone's control
Roads close, weather turns and vehicles break down. If a trip cannot run for a reason of that kind, we will arrange a replacement where we can, and where we cannot, you are not charged a cancellation fee.
Talking to us
Any question about a booking: +91 96671 11921. See also privacy.