Who we are
Hello My Cab arranges outstation and local cab trips with a driver. When you book, the agreement is between you and us for that trip.
The fare we quote
The fare shown when you book is the fare for the trip. It is fixed at the moment you book and does not rise afterwards — there is no surge, and it is not recalculated when the driver arrives.
A quote is held for a limited time while you complete the booking. If it runs out, the price is worked out again and you are told before anything is charged.
What the fare covers, and what it does not
The fare covers the vehicle, the fuel and the driver.
Tolls, parking and state entry tax are charged separately, because they depend on the road you take. On a one-way trip between our listed cities the toll is added to the bill as its own line; otherwise tolls are paid on the road. A night charge applies when the trip runs through the night, and an airport surcharge applies on routes that begin or end at an airport. Each of these is listed on the route page before you book.
Paying
A booking is made with an advance paid online — at least ₹500, or 20% of the fare when the fare is above ₹2,500. You can pay more than that, or the whole fare, if you prefer. Whatever is left is paid to the driver at the end of the trip.
In the Hello My Cab app the advance is 15% of the fare, and you can also choose to pay the driver the whole fare in cash at the end.
Cancelling
A booking can be cancelled at any point before the trip starts. The cancellation fee is the minimum advance — ₹500, or 20% of a fare above ₹2,500 (15% for an app booking paid online; nothing for a cash booking in the app) — and never more than you paid; anything you paid above it is refunded. The full rule is on the cancellation page.
What we ask of you
- A pickup address the driver can actually find, and a number they can reach.
- Nothing illegal carried in the vehicle, and no damage to it beyond ordinary use.
- Passengers within the seating the vehicle is booked for.
Things outside anyone's control
Roads close, weather turns and vehicles break down. If a trip cannot run for a reason of that kind, we will arrange a replacement where we can, and where we cannot, you are not charged a cancellation fee.
Talking to us
Any question about a booking: +91 96671 11921. See also privacy.